Refund Policy

Returns & Refunds

Last updated: 4 October 2026

We want you to be happy with your purchase. If you need help with a return or refund, contact us at joyfulzp@gmail.com or +27 77 424 2066.

Change-of-mind returns

Where a change-of-mind return is permitted, please contact us within 14 days of delivery. Items must be unused, undamaged, complete with all included accessories and, where applicable, in their original packaging. Return shipping for a change-of-mind return is the customer's responsibility unless otherwise agreed.

Damaged, defective or incorrect items

If an item arrives damaged, defective or is not what you ordered, contact us as soon as reasonably possible with your order number and photos where relevant. We will arrange an appropriate remedy in accordance with applicable South African consumer law.

Nothing in this policy limits rights that cannot lawfully be excluded. Applicable statutory rights relating to defective or unsafe goods are preserved.

Refunds

Once an approved return has been received and assessed, refunds will normally be processed within 10 business days to the original payment method, subject to payment-provider processing times.

Contact

Stylez Shop
18 Lyngary Road, Pietermaritzburg, KwaZulu-Natal, 3201, South Africa
Email: joyfulzp@gmail.com
Phone: +27 77 424 2066