Terms of service

Last updated: 5 October 2026

These terms apply to purchases from and use of the Stylez Shop online store. Please read them before placing an order. Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

Using our store

You must have legal capacity to enter into a purchase agreement or the permission of your parent or legal guardian. Provide accurate contact, payment and delivery information, and keep your account credentials secure. Do not use our store for fraud, unlawful activity or interference with its operation.

Products and information

We aim to describe products accurately. Colours may vary between screens. Please review the product description, specifications and compatibility information before purchasing. If you have questions, contact us before ordering. This does not limit your rights if a product is defective or does not match its description.

Prices and payment

Prices are displayed in South African rand unless another currency is expressly shown. Applicable delivery charges and taxes are shown at checkout before you complete your purchase. Payments must be made using an available checkout payment method. Price changes do not apply retrospectively to accepted orders.

Orders and cancellations

An order acknowledgement confirms that we have received your order. If an item is unavailable, payment cannot be processed, or an error affects your order, we will contact you to explain the issue and any available alternatives. We will not charge a different price or substitute a product without your agreement. If we cannot fulfil an order, any payment for the unfulfilled items will be refunded. To request cancellation or a change, contact us promptly with your order number. If dispatch has already occurred, our return and refund policy and your statutory rights apply.

Delivery

Delivery options, charges and any estimates provided for your order should be reviewed before purchase. Provide a complete and accurate delivery address. If delivery is delayed or your parcel appears lost or damaged, contact us so we can investigate and arrange an appropriate remedy. Delivery estimates do not remove any rights you have under applicable law.

Returns and refunds

Our return and refund policy explains our voluntary return arrangements. Your statutory rights, including any applicable cancellation rights and remedies for defective or incorrectly supplied goods, remain unaffected.

Privacy

Our privacy policy explains how we collect, use and disclose personal information when you use our store or contact us.

Store content and third-party services

Do not copy or use store content in a manner that infringes intellectual property rights. Third-party websites linked from our store have their own terms and privacy practices. These terms do not exclude any responsibility we have under applicable law.

Responsibility and disputes

We remain responsible for our obligations under applicable law. Nothing in these terms limits liability where doing so would be unlawful. Please contact us first with a complaint so we can try to resolve it. This does not restrict your right to approach a regulator, consumer protection body or competent court. These terms are governed by South African law, without removing mandatory protections that apply to you.

Changes to these terms

We may update these terms by publishing a revised version with a new date. Updates apply prospectively and do not change the terms of purchases already made without your agreement.