Refund policy

Returns and refunds

Contact Stylez Shop at joyfulzp@gmail.com to request a return within 30 days of receiving your order. Include your order number and the reason for the return. This voluntary return policy does not limit any rights you have under applicable consumer law.

Change-of-mind returns

Items should be unused, in their original condition, with their packaging, accessories and proof of purchase. Contact us before sending an item back so we can provide the correct return address and instructions. Customers are responsible for change-of-mind return shipping costs. Original delivery charges are not refundable for change-of-mind returns, unless required by law.

Damaged, defective or incorrect items

Please contact us as soon as you discover a damaged, defective or incorrect item. Include your order number and, where possible, photographs of the issue. We will arrange an appropriate remedy and cover reasonable return shipping costs where the issue is our responsibility. Any statutory rights to a repair, replacement or refund remain unaffected.

Refunds

We will notify you after assessing your return. Approved refunds will be issued to the original payment method within 10 business days of approval. Your bank or payment provider may take additional time to make the funds available. Where applicable law requires a shorter timeframe, that timeframe applies.